on orders of $99 or more
Shipping and Returns
Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $99 or more, your order ships FREE!
Unlike many of our competitor's, the majority of our products ship directly from our warehouse, in some instances it will be shipped directly from the manufacturer. In such cases you will be notified and a delivery date will be specified for all orders, an email confirming your shipping status will be sent to your email address that you provide. The fact that we stock our products, means you will receive your orders a lot faster than our competition, that only ship from the manufacturer.
Just because shipping is free, doesn't mean you should have to wait weeks to get your order. Harness Land.com understands that getting your items quickly is important to you, so we do whatever it takes to process your order quickly. When you order from our website, you can expect to receive most orders within 3-7 business days. Getting your order to you quickly is our number one priority.
Returns and/or Exchanges
We do our best to make returns as easy as possible. We do not charge a restocking fee for any items you need to return for exchange ( except in a few cases, see disclosure below ). On return orders for exchange, you are responsible for shipping cost for shipping the product(s) back to us. We can provide you a UPS shipping label via email, but you will incur any shipping fees. If you're exchanging, you can rest assured, we will expedite your order, to get the new items shipped back to you as fast as possible, & free ground shipping still applies on $ 99 or more worth of product(s). If you are exchanging because of an error on our part, we will send you a UPS shipping label via email, and you will not incur any shipping fees.
If you are returning product(s) and not exchanging the products, there will be a 15 % restocking fee, and you will incur the shipping cost for being sent back to us. Returned Items may be opened, but must have original packaging and/or boxes & instructions, returns that do not meet these standards are subject to an additional 20% fee or may be determined non-returnable. On heavy items that require motor freight you will be responsible for all applicable shipping fees. If you are returning because of an error on our part, we will send you a UPS shipping label via email, and you will not incur any shipping fees.
• Returns past 30 days from the day your order has been received; a restocking fee of up to 25% may apply.
• No Returns will be accepted past 90 days from the day your order was received.
• Returns on welded steel products, such as ( beamguard stanchions, CB-12 anchors, Securaspan HLL system, 00250 standing seam roof clamp, etc. ); there will be a 25 % restocking fee. Please send in a inquiry for a complete list of products in this class, if you are unsure. Basically if it's a welded steel product, that weighs 30 lbs. or more, it should be in this category. ** This applies only to a few of our heavy duty anchor points and posts.
• Returns Items are subject to inspection and must meet standards of a new product to be resold.
• All large volume returns of over 20 units need to be verified by us first. Up to 25% restocking fee may apply to items that are above our normal stock level. This would only apply to a few of our slower moving items.
• Made To Order Products such as Custom Sized products, including full leather products such as Lineman's Belts, x-small harnesses, xxx-large harnesses, & similar products that we do not regularly stock. Products that are in this category will have to be approved by us before returning, upon approval a Return will be subject up to 30% restock fee. If Exchanging a product in this category a mandatory 20% restock fee will be applied towards your order. ** This applies only to small group of products, please email or call for a complete list of products in this class if you are unsure. Basically specialty sized products are in this class.
† Note Free Shipping is for the Continental United States. If Shipping to Alaska or Hawaii your shipping cost and options will be in your shopping cart at check out
• Canada shipments must ship to the billing address of the credit card & your shipping cost will be available in your shopping cart. Canada orders may also choose PayPal for a fast & secure transaction. Canada orders will be reviewed carefully & tougher restrictions have been imposed to verify authentic orders & customer payment method.
• We recommend using PayPal for Canada orders for faster & seamless order transaction & shipping fulfillment with the option of shipping to your address of choice. While using a credit card we will contact you for further information to verify against fraudulent transactions.
You may contact us by email at firstname.lastname@example.org
Call Us Toll Free: 1-888-688-8769
Phone: 1-713-688-2582 Fax: 1-713-688-2583
Business Shipping & Return Address:
2146 Bingle Rd
Houston, TX 77055
† HarnessLand.com is a division of MBS Tool & Fastener
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